If you have any concern or question, do not hesitate to contact us. Fill out the contact form, give us a call, or send us an email.
FREQUENTLY ASKED QUESTIONS
DELIVERY & SHIPPING
Where does BURLAP ship?
We ship to most major countries:
- North America: United States, Canada, Mexico
- Europe: United Kingdom, Ireland, France, Germany, Norway, Sweden, Denmark, Finland, Iceland, Belgium, The Netherlands, Switzerland, and more
- Oceania: Australia, New Zealand
- Asia: Hong Kong, Singapore, Japan, South Korea, China, and more
- Middle East: Israel, United Arab Emirates
Please find the full list of countries here.
How much does shipping cost?
Shipping charge is subject to the delivery location. Please see here for more information.
Do I have to pay duties and taxes?
Duties and taxes for all orders purchased on www.burlapwatch.com are covered.
You will not have to pay additional fees beyond the product price.
How long does the delivery take?
Delivery usually takes 5-7 business days, although it’s often shorter. Orders are delivered by courier, usually FedEx or DHL. Orders shipping to Hong Kong are delivered by a local courier service, usually within 3-5 business days.
You’ll receive a tracking ID number shortly after placing your order, so you can get updates on your delivery.
We ship the majority of our orders from our fulfillment warehouse in Hong Kong.
What if I refuse delivery?
Refused packages — and those that are not received due to negligence on the part of the recipient—are refunded once received by our warehouse, less the cost of shipping to and from the destination country, as well as any applicable duties and taxes.
RETURNS & EXCHANGE
If you’re not satisfied for any reason, you may return full-price BURLAPTM items within 28 days of receiving the order shipment, provided that the items are unused and in original manufactured condition, including all original labeled packaging still attached. All returned items must meet the terms of our return policy, or they will be sent back to you at your expense. We are not able to offer returns on crowdfunded or pre-ordered items sold at a discount; although naturally there are exceptions where we’ve made a mistake.
What is Burlap’s return policy?
If you are not satisfied with your purchase for any reason, you may return to us for full refund.
Unfortunately, we are unable to offer returns on any used and worn products.
To arrange a return, please email enquiries@burlapwatch.com.
What’s the return process?
Please contact us in writing via email and we’ll send you a return label to use for the return shipment. A flat rate of $15 USD per item will be deducted from your refund to cover return shipping, handling and restocking.
Otherwise: Return parcels must be sent to a specific address in Hong Kong. The costs associated with the return are the responsibility of the customer. You can ship with the carrier of your choice. For your safety, please make sure to acquire a tracking number so that you are protected in the event of theft or loss or other unforeseeable during delivery to us.
To arrange a return, please email enquiries@burlapwatch.com.
